OUR POLICIES & PROCEDURES
CHANGES
We have been working very hard behind the scenes, and we have made changes within the salon.
We are restricting client numbers in our salon, will be making no double bookings, and will be allocating cleaning time between each customer.
If you are vulnerable please ask for one of our earlier slots on your booking call.
Please do not just pop in, we will only be able to see you if you have an appointment. This is for everyone’s safety.
At the time of booking please let us know if you have put anything on your hair since your last appointment.
You will be required to pay a deposit for your booking.
STYLIST PPE
Your stylist will be wearing masks, and visors when needed. All aprons and PPE will changed for each customer.
SKIN TESTING
Everyone needs to be skin tested at least 48 hours prior to a colour service, regardless of whether you have has a skin test previously. This is only on your first appointment again after lock down, and then will be once a year after that.
We would need you to come in for the patch test prior to any colour service. We will arrange this with you, so please don’t just drop in.
PLEASE ARRIVE ON TIME
We ask for you to be on time for your appointment.
It is very important that you are not late to your appointment at this time. If you are late this will result in your service being shortened or if you are more than 10 minutes late your appointment will be cancelled, and you will loose your deposit.
We are not able to see the same volume of clientele on return, so it is very important we stick to our timings.
PLEASE COME ALONE
When coming in for your appointment, you must come in alone. No children, partners or friends must attend with you. As we need to keep our capacity down to a minimum.
Unless you are under 13 or require a registered carer.
WHAT TO DO ON ARRIVAL
We ask for you to wait in the car once you arrive, when the girls are ready for you, they will come out to the car, to come and get you. We have no waiting area in the salon at this time.
PLEASE ONLY BRING ESSENTIALS
We ask you to only bring in your essentials to your appointment, keys, phone, small bag, purse, jacket if needed.
WHEN ENTERING THE SALON
As you enter you will be taken to our new sanitise station, we will go through a short health questionnaire with you. If we feel you look or seem unwell or if you refuse to wear a mask on your service we will refuse to do your hair and you’ll be asked to leave.
You will be asked to head around to the sink to wash your hands, or hand sanitiser, which will be supplied to you.
We will also take your temperature at this point too.
YOUR PPE
We ask for you to arrive to your appointment with clean fully dry hair.
We use disposable towels already, and we already wash our gowns after every customer. So as normal every customer will receive a clean fresh gown, with a disposable towel.
We ask all clients to please wear a clean mask on arrival. If you do not have one we can provide you one for £1.
Hand sanitiser is supplied throughout the salon.
Gloves will be supplied at the sanitise station, if you would like to wear them, it is completely optional.
CHILDREN
We will still be doing children’s hair cuts, but we will not be supplying any toys in the salon for children to play with at this time. You are responsible for supervising them at all times and should follow social distancing guidelines and our policies whilst in the salon.
EXTRAS
In our salon we love our experience to be like no other, and we offer lots of extras for this experience. All refreshments will be provided in disposable cups only.
This will include:
- Refreshments (we will be supplying in disposable cups only)
- Our freshen up bathroom products
- Our treats with your refreshments
- Our salon magazines are now available via your phone with a QR code
COLOUR CHARGES
There will be added charges on your colour appointments, if extra colour is needed.
For example regrowth services are worked out on 6-10 weeks regrowth.
Being closed now for 15 weeks, will mean colour appointments may take longer, and more colour will be needed.
Or you may need a full colour service, rather than just a touch up or roots.
This will be discussed on your phone call consultation.
DEPOSITS
We are asking for all colour appointments to pay a non refundable £20 deposit by bank transfer prior to the appointment.
This deposit will come off the price of your appointment. This is to secure your booking. If the appointment is
- cancelled after 9.30am on the day of your appointment
- or the appointment is missed by not arriving
- or being more than ten minutes late making the appointment a missed appointment
You will loose your deposit.
This will be required via bank transfer to secure the appointment and I will send you over my bank details for it.
PAYMENT
We will be accepting cash still, and we have a safe procedure in place for this.
But we also do accept bank transfer or card like normal.
FEELING UNWELL
To keep everyone safe please cancel your appointment if you have any symptoms of
- A cough
- Sore throat
- High Temperature
- Noticed a loss of or change in normal sense of taste or smell
- Generally feeling unwell or been around someone tested positive with cover 19
If you have any of these symptoms, however mild, please stay at home.
We will then re-book you in for 14 days after your symptoms have disappeared.
If appointments are cancelled before 9:30am on the day of your appointment, you will not be charged a cancellation charge or loose your colour booking deposit.
OUTSIDE
We are very lucky where we are based, so whilst your colour is developing feel free to go and sit outside in our designated seating area. You can then take your mask off and have a breather.
CONFIRMATION TEXTS
We normally send out confirmation reminders the week before to remind you of your appointment. At this time this is not a service we can provide, it will be your responsibility to remember your appointment. We will be doing our confirmations again in the near future, but not at this time.
PLEASE BE PATIENT WITH US
Please be patient with us and bare in mind, we have a lot of clients to rebook, and a lot of colours to work our magic on.
We will only be making everyone one booking at a time, to make it fair and to be able to get everyone back in as soon as possible.
We are doing everything we can to adapt to a new situation
We ask you to be kind, be compassionate, be patient